Shipping & Returns

1) Shipping Times & Cost:

Canada
Standard: 3-7 Days ($18.00 USD)
Express: 2-3 Days ($35.00 USD)

USA
Standard: 3-7 Days ($12.00 USD)
Express: 2-3 Days ($16.00 USD)

International
International: 5-15 Days ($20.00 USD)

*All orders may take up to 1-2 days to process orders, which is not included in shipping time.
*Shipping rates are subject to change

 

2) Processing Time:

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.

During sale periods or the holidays, please allow up to 3-5 business days due to higher-than-normal order volumes. Weekends do not count.

 

3) Flash Sales & Holidays

There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest. You will receive an email confirmation when your order leaves our warehouse.

 

4) Tracking Your Order

You should receive a tracking number in your email. You can also reach out to our customer service team at support@kinobody.com - We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.

 

5) Returning Your Order

You have 14 days from the day the order is processed to submit a cancellation through our portal. Your responsibility is to send the item/s back to the Kino Clothing's warehouse if you require a refund or an exchange.

Email : support@kinobody.com
+ Include your Order # & Reason

Kino does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow three business days to process your return once our warehouse receives it. This can take up to 5 business days in sale periods.

We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected. 

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

 

6) Return Policy

Returns must adhere to the following:

‣ Must be returned within 14 days of the items being delivered.

‣ Any sale items over 20% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada Day, Easter, and Holidays are excluded from returns. Only exchanges or store credit.

‣ Any sale items over 60% discounted, including Black Friday, Boxing Day, Flash Sale, Cyber Monday, Canada Day, Easter, and Holidays are deemed as final sales.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn items

‣ Items must not contain any evidence of wear, stains or odors

‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return. Kino reserves the right to return the item to you.

Helpful Tips :

‣ write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 

‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.